Fresh Petals Hyderabad
Terms of Service
These terms apply when you browse Fresh Petals Hyderabad, add products to cart, send enquiries, or place flower orders through WhatsApp.
Order Confirmation
Adding a product to cart or sending an enquiry on WhatsApp does not automatically confirm the order. Orders are confirmed only after Fresh Petals confirms product availability, final price, delivery fee, delivery time slot and payment details on WhatsApp.
Pricing and Market Availability
Flower prices may vary based on daily market rates, seasonality, flower quality, festival demand, sourcing cost and availability. Prices shown on the website may be starting prices, estimated prices or market-price indicators. Final price will be confirmed before payment.
Product Variations
Fresh flowers are natural products. Colour, size, bloom stage, arrangement style and filler flowers may vary depending on availability. We try to match the product look and feel as closely as possible, but exact replication may not always be possible.
Delivery
Delivery depends on pincode, distance, route feasibility, product type, order value and delivery slot. Delivery fees shown on the website are estimates for supported areas. Final delivery fee and slot confirmation will happen on WhatsApp before order confirmation.
Customer Responsibility
Customers are responsible for sharing accurate details such as:
- • Name and phone number
- • Delivery address and pincode
- • Apartment, flat number, landmark or gate instructions
- • Delivery date and preferred time slot
- • Occasion notes, preferred flowers or gift message
Fresh Petals is not responsible for failed or delayed delivery caused by incorrect address, customer unavailability, security restrictions or unreachable phone number.
Cancellations
Cancellation requests may be accepted only before sourcing or preparation begins. For same-day orders, custom bouquets, pooja flowers, jasmine, garlands, poola jada, bulk flowers and event orders, cancellation may not be possible once sourcing or preparation has started.
Refunds and Replacements
Refunds and replacements are handled as per the Fresh Petals Refund Policy. Since flowers are perishable, every issue is reviewed based on order type, delivery status, photos/videos shared by the customer and timing of the complaint.
Payments
Payment details will be shared only after order confirmation. Customers should not share OTPs, banking passwords or sensitive financial information. Fresh Petals may use UPI or other payment methods based on order confirmation.
Bulk, Event and Custom Orders
Bulk orders, temple flowers, garlands, wedding flowers, event flowers, poola jada and custom floral work require manual discussion. Prices, sourcing time, delivery charges, labour charges and payment terms may differ from regular product listings.
Website Usage
The Fresh Petals website is used for browsing products, preparing cart orders and sending order details to WhatsApp. Product images, content, design and brand material should not be copied or reused without permission.
Changes to Terms
Fresh Petals may update these terms as the business, website, payment options, delivery process or order flow evolves. Updated terms will be available on this page.