Fresh Petals Hyderabad
Privacy Policy
This policy explains how Fresh Petals Hyderabad may collect and use customer information for flower orders, delivery coordination and service communication.
Information We Collect
When you place an order or enquiry, we may collect your name, phone number, WhatsApp number, delivery address, pincode, order details, delivery date, time slot, payment confirmation details and any notes shared by you.
How We Use Your Information
We use customer information only for order-related purposes such as:
- • Confirming flower availability and final price
- • Coordinating delivery and address confirmation
- • Sharing payment details or payment confirmation
- • Handling order updates, replacements or support
- • Improving our product, delivery and customer experience
WhatsApp Communication
Fresh Petals currently uses WhatsApp as the primary ordering and confirmation channel. By sending an order or enquiry through WhatsApp, you agree to receive order-related messages from us regarding availability, delivery, payment and support.
Payment Information
We do not ask you to enter card or banking details directly on this website. If payment is required, payment instructions or UPI/payment confirmation details may be shared through WhatsApp. Avoid sharing sensitive banking passwords, OTPs or PINs with anyone.
Website Cart Data
The website may use browser local storage to remember products added to your cart. This helps you review selected products before sending the order on WhatsApp. This cart data is stored in your browser and can be cleared by clearing the cart or browser data.
Sharing of Information
We do not sell customer information. We may share order-related information only with people involved in fulfilling the order, such as delivery partners, sourcing partners or internal team members, when required for delivery and service completion.
Data Accuracy
Customers are responsible for sharing accurate name, phone number, address, pincode and delivery instructions. Fresh Petals is not responsible for failed or delayed delivery caused by incorrect or incomplete customer information.
Policy Updates
This privacy policy may be updated as Fresh Petals improves its website, ordering flow, delivery process or payment options. Updated policies will be published on this page.
Privacy question?
Contact Fresh Petals on WhatsApp for order or privacy-related questions.
Contact on WhatsApp