Fresh Petals Hyderabad
Refund Policy
Refund and replacement guidelines for fresh flower orders, market-price products, custom arrangements and delivery issues.
Fresh Flower Nature
Fresh flowers are perishable and depend on daily market availability, weather, handling and delivery timing. Because of this, refunds and replacements are handled case by case after reviewing the order details and issue shared by the customer.
Order Confirmation
Orders are confirmed only after WhatsApp confirmation of product availability, final price, delivery fee, delivery slot and payment details. If a flower is unavailable before confirmation, we may suggest alternatives or cancel the order before payment.
Refund Eligibility
A refund or replacement may be considered in cases such as:
- • Wrong item delivered compared to confirmed order
- • Major damage during delivery
- • Order not delivered due to Fresh Petals operational issue
- • Payment received but order could not be fulfilled
Non-Refundable Cases
Refunds may not be applicable in the following cases:
- • Customer unavailable during delivery slot
- • Incorrect or incomplete delivery address
- • Change of mind after order preparation has started
- • Minor natural variation in flower shade, size or arrangement style
- • Delay caused by traffic, weather, apartment/security restrictions or customer-side coordination issues
- • Custom, bulk, garland, poola jada, event or market-price orders after sourcing/preparation has started
Replacement Policy
If there is a genuine quality or delivery issue, Fresh Petals may offer a replacement, partial replacement, store credit or refund depending on the situation, product type and availability of flowers.
Reporting an Issue
Any issue must be reported on WhatsApp as soon as possible after delivery, preferably with clear photos or videos of the product and packaging. Since flowers are perishable, delayed complaints may be difficult to verify.
Market-Price Products
Pooja flowers, jasmine/malli, garlands, poola jada, loose flowers, temple flowers and bulk flowers often depend on daily wholesale market rates. Once the customer confirms the final price and sourcing begins, cancellation or refund may not be possible.
Cancellation Before Preparation
If cancellation is requested before sourcing or preparation begins, we may allow cancellation depending on order type and timing. For urgent, same-day, customized or bulk orders, cancellation may not be possible once work has started.
Refund Timeline
If a refund is approved, the refund method and timeline will be shared on WhatsApp. Refunds may be processed through UPI or the original payment method depending on how payment was collected.
Need help with an order?
Share your order details, issue and photos on WhatsApp for review.
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